db22 Terms & Conditions

1. Introduction

Welcome to db22, Bangladesh's trusted online gaming destination. These Terms & Conditions constitute a legally binding agreement between you (the user) and db22. They govern your access to and use of all services provided through the db22 platform, including cricket betting, live casino, slots, crash games, and all other gaming products available on our website.

By registering an account, accessing, or using any part of the db22 platform, you acknowledge that you have read, understood, and agree to be fully bound by these Terms & Conditions, as well as our Privacy Policy and Responsible Gaming guidelines. If you do not agree to any part of these terms, you must cease use of the platform immediately.

2. Eligibility

To register and use the db22 platform, you must meet all of the following eligibility requirements:

• You must be at least 21 years of age. db22 strictly enforces a 21+ only policy. Gambling is for adults aged 21 and above only.
• You must be a resident of or physically located in a jurisdiction where online gaming is not prohibited by applicable law.
• You must not already hold an active db22 account. Duplicate accounts are strictly prohibited.
• You must be acting on your own behalf and not as an agent or representative of any third party.

db22 reserves the right to request documentary proof of identity, age, or residency at any time and to suspend accounts pending verification. Players must be 21 years or older at the time of registration and throughout their use of the platform.

3. Account Registration & Security

Each user is permitted to hold only one account on db22. When creating your account, you are required to provide accurate, complete, and up-to-date personal information. Any false, misleading, or incomplete information submitted during registration may result in immediate account suspension or permanent closure.

Account Verification (KYC)

db22 applies a Know Your Customer (KYC) process to verify user identities and ensure compliance with platform policies. You may be required to submit the following documents:

• A valid government-issued photo ID (National ID card, passport, or driving licence).
• Proof of your registered payment method (e.g., bKash/Nagad/Rocket account screenshot or bank statement).
• A recent utility bill or official correspondence confirming your registered address.

Account Security Responsibilities

You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. Do not share your account details with any other person. db22 will never ask for your password via email, live chat, or phone. Any activity carried out under your account will be deemed to have been authorised by you. If you suspect unauthorised access, contact our support team immediately at [email protected].

4. Deposits & Withdrawals

db22 supports a range of payment methods tailored for Bangladeshi players, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. All financial transactions are processed in Bangladeshi Taka (BDT). Minimum and maximum transaction limits apply and may be updated periodically.

Deposits

All deposits must originate from a payment account that is registered in your own name. db22 does not accept deposits from third-party sources. Deposits are typically credited to your db22 account within minutes. In the event of a delay, contact support with your transaction reference number. db22 does not charge fees on deposits, though your payment provider may apply their own charges.

Withdrawals

Withdrawal requests are processed after successful KYC verification. You may only withdraw funds to a payment method registered in your own name and previously used to make a deposit. db22 endeavours to process all approved withdrawal requests promptly, typically within 1–3 business days, depending on the payment method selected.

db22 reserves the right to withhold or delay a withdrawal if it suspects fraudulent activity, if identity verification is pending, or if the account is subject to an ongoing investigation. Bonus funds are subject to wagering requirements before they can be withdrawn; please refer to the specific promotion terms for details.

5. Bonuses & Promotions

db22 offers various promotions including welcome bonuses, free spins, reload bonuses, and seasonal offers tied to events such as the BPL, IPL, and Eid. All bonuses are subject to specific terms and conditions that apply on a per-promotion basis. The following general rules apply to all promotional offers:

• Bonuses are available to eligible players only. Players who have self-excluded or are subject to account restrictions are not eligible.
• Wagering requirements (rollover) must be met within the specified time frame before any bonus-derived winnings can be withdrawn.
• Only one bonus can be active per account at any time unless a promotion explicitly states otherwise.
• db22 reserves the right to modify, suspend, or cancel any promotional offer at any time without prior notice.

Any attempt to abuse or exploit a bonus — including collusion, arbitrage, or placing opposing bets using multiple accounts — will result in the forfeiture of the bonus and any associated winnings, and may lead to permanent account closure.

6. Gameplay Rules & Fair Play

db22 is committed to providing a fair and transparent gaming environment for all players. All games available on the platform — including slots, live casino, crash games, and cricket betting — are subject to their individual game rules, which take precedence over any general guidance in this document where a conflict exists.

db22 uses certified Random Number Generator (RNG) technology to ensure the fairness of all non-live games. Live dealer games are provided by internationally recognised studios and are subject to independent oversight. The stated Return to Player (RTP) percentages for each game are published by the respective game provider and are available upon request.

Malfunctions & Technical Errors

In the event of a game malfunction, system error, or technical fault that affects gameplay or bet settlement, db22 reserves the right to void the affected game round(s) and return stakes to the players involved. db22 accepts no liability for losses arising from network connectivity issues on the user's side.

7. Prohibited Activities

The following activities are strictly prohibited on the db22 platform. Violation of any of these rules may result in immediate account suspension, forfeiture of funds, and referral to relevant authorities where appropriate:

• Registering or operating more than one account on the platform.
• Using software, bots, scripts, or any automated systems to manipulate game outcomes or exploit platform functionality.
• Engaging in money laundering, fraud, or any other illegal financial activity through the platform.
• Colluding with other players or platform staff to gain an unfair advantage.
• Providing false personal information or documentation during the registration or KYC process.

db22 employs continuous monitoring systems to detect unusual or suspicious activity. Any accounts identified as engaging in prohibited behaviour will be subject to review, and any funds derived from prohibited activity may be confiscated without recourse.

8. Privacy & Data Protection

db22 takes the privacy and security of your personal data seriously. All information collected during registration and account use is handled in accordance with our Privacy Policy. We implement SSL encryption and industry-standard security measures to safeguard your data. We do not sell, rent, or share your personal information with unauthorised third parties. For full details on how we collect, use, and protect your data, please review our Privacy Policy page.

9. Limitation of Liability

To the fullest extent permitted by applicable law, db22 shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of, or inability to use, the platform or any services provided on it. This includes, but is not limited to, loss of winnings, loss of data, business interruption, or any other financial or non-financial loss.

db22 makes no warranty that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. The platform is provided on an "as is" and "as available" basis. Use of the platform is entirely at your own risk.

10. Amendments to Terms

db22 reserves the right to update, amend, or replace any part of these Terms & Conditions at any time. When changes are made, we will update the "Last Updated" date at the top of this page. In the case of material changes, we may additionally notify users via email or a platform announcement.

Your continued use of the db22 platform after any such changes constitutes your acceptance of the revised terms. It is your responsibility to review these Terms & Conditions periodically to stay informed of any updates.

11. Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with applicable laws. Any disputes arising out of or in connection with your use of db22 should first be raised with our customer support team at [email protected], who will endeavour to resolve the matter promptly and fairly. db22 is committed to providing a safe, fair, and reliable platform for all players in Bangladesh, and we take all complaints seriously.